IT Managed Services: Best practices with ITIL V4

By Madata

IT service provider working on touch screen

When discussing best practices in IT, the term ITIL V4 appears almost by default. ITIL (Information Technology Infrastructure Library) is a reference framework of good practices for the management of information technology services. ITIL has been created to offer a series of Managed Services best practices to achieve better IT performance in organizations. Cost reduction, more efficient services, and innovative processes are just some of the benefits you can receive from IT Service Management. 

IT Services You Can Delegate to Your Provider

You can dedicate yourself to your core business and delegate the following IT department's tasks to an expert:

  • Remote server monitoring. 
  • Remote management of computer equipment and software. (Support and maintenance of computer equipment, preventive maintenance of PCs).
  • IT service in telephony and connectivity. 
  • Managed services for networks, PCs, and printers. 
  • Infrastructure administration. 
  • On-site support (on-site staff). 
  • Equipment is sized according to the client's needs. (certifications / ITIL) 
  • Bilingual Service Desk.
  • Help desks for ERPs: SAP S/4Hana and Business One.
  • Network monitoring; internet providers, communications equipment, and servers.

An IT-managed services provider can offer different services, such as Infrastructure as a Service (IaaS), Managed Platform as a Service (PaaS), or Software as a Service (SaaS). Discover the differences between these cloud computing services here.

ITIL v4 Guides the World of Service Management

Best practice frameworks are descriptive (what they really are), unlike standards like ISO 9000, which are prescriptive (what they should be). The concept of best practices is a methodology to achieve effective results, recognized by the industry involved.

Let's look at an example; Every year Nike manufactures hundreds of sports shoes for all types of sports, now, speaking in particular of football, every year it launches its new shoes on the market, with a more aerodynamic design than the rest, greater comfort, a more modern style, among others. so many improvement features. Many of their clients will begin to use them, and their comments will confirm that they are the best on the market, making these shoes the new reference to follow. The market recognizes them as correct since they provide the best results. At this point, the competition will now seek to copy and further improve the benefits based on the innovation presented by Nike. 

In Information Technology, it is handled similarly. An adjustment in a process or an innovative product can make a difference. From more efficient services to cost reduction, the industry will now be vigilant about copying best practices. 

This is how ITIL V4 works and how Madata ensures it delivers IT best practices through Managed Services. 

Do you want to know more? Email us at contacto@madata.com , an IT as a Service specialist will assist you.

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