IT Local Support

Join Madata as an IT Local Support Specialist, where you’ll be key in solving technical challenges and supporting our team’s success.

👤 Job Summary:

The Local IT Support maintains a customer-service oriented atmosphere for assigned regions, which includes prompt response, effective communication, and delivery of solutions for issues reported.  Must have experience in PC repair, troubleshooting, deployment and equipment tracking/inventory

🤝 Technical skills:

• PC repair
• Troubleshooting/establishing Citrix server connections
• Experience with client, server, network service delivery and MFP printers.
• Networking service concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
• Windows 10/11 and MS Office suite, collaboration tools such as MS Teams/WebEx/Zoom, Web browsers (Edge/IE, FireFox/Crome)
• Experience with mobile devices running Android and iOS
• Troubleshooting of network and Wi-Fi related issues , along with WAN/VPN, internet connectivity diagnostics.
• Installation and configuration of computers in a Windows network environment
• Machine Health Management (MHM)
• Service Desk, security network and Server Admin Teams
• Experience in service desk phone calls
• Knowledgeable in Computer inventory
  
  

✅Requirements to apply:​

• Bachelor’s degree in Computer Science preferred, or 3+ years related job experience.
• English
• Availability to travel 10%-40% of time within a region
• Living close or willing to relocate to  Three Forks, Montana
  
  

🌟 Key Competencies

• Must be a team player
• Self-learner
• Able to handle conflicts
• Flexible with work hours
• Customer-service and goal oriented
• Master English with strong verbal and written communication skills at executive and technical levels.

Work Location: 

📍Three Forks, Montana